Delivery & Returns
All Den Kit Co. products are sent out by either Royal Mail First Class or via our Courier Service. We know how important it is to get your goods to you both quickly and securely. Should you need your order delivering urgently please contact us and we will do all we can to get your order to you straight away.
We offer free delivery on all retail orders over £40, which take 2-4 working days.
Where Do We Deliver To?
We deliver our kits anywhere in the UK for our normal delivery charges listed above (Highlands and Islands subject to an additional charge). We try to keep our surcharges and extras to a minimum but in some instances, it may be necessary to charge a supplement to some postcodes.
Do You Deliver Overseas?
Yes we do! Please email email@example.com and we’ll get back to you with an exact price.
Delivery in Time for Christmas
In order to guarantee delivery before Christmas orders must be placed by 18th December - weather permitting!
The Personal Touch
If you would like a personal message included in your parcel please email us at firstname.lastname@example.org and we will be delighted to handwrite a note from you.
We obviously hope that you will be delighted with your Den Kit Co. goods. However, if you are unhappy with your purchase simply return your order to us within 14 days, unused and in its original condition with all original packaging intact.
Once received we will then arrange either an exchange or refund (please note that we are unable to refund the post and packaging charge). It’s as easy as that!
Return your item to:
The Den Kit Co.
We would always recommend that you return the item via registered mail as we are unable to help or assist if the item doesn’t make it back to us.